1. Overview
We aim to process and dispatch all online orders within 1–2 business days of receiving payment. Once your order has been dispatched, you will receive a confirmation email with tracking information so you can follow your delivery at any time.
Please be aware that delivery times are estimates only. External factors such as public holidays, carrier delays, high-volume promotional periods, or payment and address verification requirements may affect dispatch and delivery timeframes.
2. Shipping Rates and Delivery Timeframes
The following shipping options are available for orders placed at spika.com.au:
|
Destination |
Shipping Method |
Estimated Timeframe |
Cost |
|
Australia |
Standard |
4–7 business days |
Free on orders over $150 |
|
Australia |
Standard |
4–7 business days |
$15.00 on orders under $150 |
|
International |
On enquiry |
On enquiry |
On enquiry — contact us |
All delivery timeframes are estimates from the date of dispatch and apply to metropolitan and most regional areas within Australia. Remote and rural locations may experience longer delivery times.
For international shipping enquiries, please contact our customer service team at contact@spika.com.au before placing your order.
3. Order Processing
Orders are processed on business days (Monday to Friday, excluding Australian public holidays). Orders placed after business hours, on weekends, or on public holidays will be processed on the next available business day.
Dispatch of your order may be delayed in the following circumstances:
• Payment verification is required
• Address information requires confirmation or correction
• An item in your order is temporarily out of stock
• During high-volume sale or promotional periods
We will contact you if there is a significant delay to your order.
4. Order Confirmation and Tracking
Confirmation Email
Once your order is placed, you will receive an order confirmation email from an @spika.com.au email address. If you do not receive this email within a few hours of placing your order, please check your junk or spam folder before contacting us.
Tracking Your Order
Once your order has been dispatched, you will receive a shipping confirmation email containing a tracking link. You can use this link at any time to check the status of your delivery. If you experience any issues with tracking your order, please contact us at contact@spika.com.au.
5. Unattended Delivery
If you are not present at your nominated delivery address at the time of delivery:
• If you have provided Authority to Leave (ATL): your parcel will be left in a safe location as directed.
• If you have not provided Authority to Leave: your parcel will be taken to the nearest post office or collection point. You will have 7 business days to collect the parcel before it is returned to Spika.
We strongly recommend providing a delivery address where someone will be available to receive your order, or providing Authority to Leave instructions at checkout.
6. Returned and Undeliverable Parcels
If your parcel is returned to us as undeliverable (for example, due to an incorrect address, failed collection, or refused delivery), we will contact you to arrange redelivery. Please note that redelivery may incur an additional shipping charge.
To avoid this, please ensure your delivery address is correct and complete before submitting your order. As outlined in our Refunds and Returns Policy, we are unable to amend delivery addresses once an order has been placed.
7. Shipping Restrictions
Certain items may be subject to shipping restrictions due to size, weight, destination, or applicable laws and regulations. This includes but is not limited to:
• Oversized or heavy items, which may incur additional freight charges
• Items that are only available for purchase through authorised Spika stockists and cannot be shipped directly
• Items subject to age or destination restrictions under Australian law (including certain knife and blade products, which are subject to state and territory restrictions)
Product descriptions on our website will note where restrictions apply. If you are unsure whether an item can be shipped to your location, please contact us before placing your order.
To find your nearest authorised Spika stockist, visit:
8. Lost or Damaged Goods
If your order arrives damaged, or if you believe your order has been lost in transit, please contact us within 7 business days of the expected delivery date. Please do not discard any damaged packaging, as we may require photos or the original packaging to lodge a claim with our carrier.
To report a lost or damaged order, please contact us via:
Please have your order number and relevant details ready when you get in touch.
9. Contact Us
If you have any questions about our Shipping Policy or need assistance with a delivery, please don’t hesitate to reach out to our customer service team:
Spika Pty Ltd
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