1. Introduction
These Terms and Conditions ("Terms") govern your use of the Spika Pty Ltd website located at spika.com.au ("Website") and any purchase of goods or services through the Website. By accessing or using the Website, or by placing an order, you agree to be bound by these Terms.
These Terms must be read in conjunction with our Privacy Policy and any other policies published on the Website. If you do not accept these Terms, you must refrain from using the Website.
Spika Pty Ltd (ABN: 57 143 530 385) ("Spika", "we", "us", "our") reserves the right to update or amend these Terms at any time. The current version will always be available on the Website. Your continued use of the Website after any changes constitutes acceptance of the updated Terms.
2. Use of This Website
By using this Website, you warrant that you are at least 18 years of age, or are accessing the Website under the supervision of a parent or legal guardian. You agree to use this Website only for lawful purposes and in a manner that does not infringe the rights of others or restrict their use and enjoyment of the Website.
You must not use this Website to:
• Engage in any unlawful, fraudulent, or harmful activity
• Transmit any unsolicited or unauthorised advertising or promotional material
• Knowingly transmit any data or material that contains viruses, malware, or any other harmful code
• Attempt to gain unauthorised access to any part of the Website or its related systems
• Reproduce, duplicate, copy, sell, or exploit any portion of the Website without our express written permission
3. Account Registration
To purchase from the Website, you may be required to create an account. You are responsible for maintaining the confidentiality of your account login details and for all activities that occur under your account. You agree to notify us immediately of any unauthorised use of your account.
We reserve the right to suspend or terminate accounts at our discretion, including where we reasonably suspect fraudulent activity or a breach of these Terms.
4. Website Content and Intellectual Property
All content on this Website, including but not limited to text, images, graphics, logos, product descriptions, and data compilations, is owned by or licensed to Spika Pty Ltd and is protected by Australian and international copyright and intellectual property laws.
You may not reproduce, copy, distribute, sell, publish, transmit, or otherwise exploit any content from this Website without our prior written consent. Any use of Spika trademarks, trade names, or logos without prior written authorisation is strictly prohibited.
Information on this Website is believed to be accurate and reliable at the time of publishing. Spika reserves the right to correct errors, update content, or modify product specifications at any time without prior notice.
5. Products and Pricing
All prices displayed on the Website are in Australian Dollars (AUD) and include GST unless otherwise stated. Prices online may differ from those available through authorised Spika stockists.
We reserve the right to update, correct, or change prices at any time without prior notice. In the event that a product is listed at an incorrect price or with incorrect information, we will notify you as soon as practicable and offer you the option to:
• Re-place your order at the correct price; or
• Cancel your order for a full refund
If we are unable to contact you by close of business on the day we become aware of the pricing error, your order will be automatically cancelled and refunded. We are not obligated to fulfil an order placed at an incorrect price.
Product availability is subject to change without notice. While stocks last. No rainchecks.
6. Orders and Payment
By placing an order on our Website, you are making an offer to purchase the selected products at the stated price. We reserve the right to accept or decline any order at our discretion. An order is only confirmed once you receive an order confirmation email from us.
We accept payment by:
• Visa credit and debit cards
• Mastercard credit and debit cards
• Afterpay (subject to Afterpay’s own terms and conditions, available at www.afterpay.com/terms)
Payments are processed securely through Odoo’s integrated payment management system using industry-standard TLS (Transport Layer Security) encryption. We do not store your full credit card or debit card details on our systems at any time.
7. Clearance and Sale Items
Clearance items are sold as final sale. No refunds or exchanges will be accepted for change of mind or incorrect size on clearance items. This does not affect your rights under the Australian Consumer Law in respect of faulty or misdescribed goods.
8. Refunds and Returns
Our full Refunds and Returns Policy is available on the Website at spika.com.au/refunds-returns-policy. That policy forms part of these Terms and should be read in conjunction with them.
9. Delivery
Our full Delivery Policy is available on the Website at spika.com.au/delivery-policy. That policy forms part of these Terms and should be read in conjunction with them.
While we make every effort to ensure your order is delivered in a timely manner, Spika will not be liable for any loss or damage arising from delivery delays caused by:
• Our carrier or logistics provider
• An incorrect or incomplete delivery address provided by you
• Events outside our reasonable control, including but not limited to natural disasters, industrial action, or infrastructure failures
Risk in the goods passes to you upon delivery to the address you nominate. If delivery is unsuccessful due to circumstances within your control, additional redelivery fees may apply.
10. Australian Consumer Law
Our goods and services come with guarantees that cannot be excluded under the Australian Consumer Law (ACL), which forms Schedule 2 of the Competition and Consumer Act 2010 (Cth). You are entitled to a replacement or refund for a major failure and compensation for any other reasonably foreseeable loss or damage. You are also entitled to have goods repaired or replaced if they fail to be of acceptable quality and the failure does not amount to a major failure.
Nothing in these Terms is intended to exclude, restrict, or modify any right or remedy, or any guarantee, warranty, or other term or condition, implied or imposed by the ACL that cannot lawfully be excluded or limited.
11. Limitation of Liability
To the maximum extent permitted by law, Spika’s liability for any claim arising in connection with the use of this Website or the purchase of goods is limited to:
• The resupply of the relevant goods or services; or
• The cost of having the goods or services resupplied
Spika will not be liable for any indirect, incidental, special, or consequential loss or damage (including loss of revenue, loss of profits, loss of data, or loss of opportunity) arising out of or in connection with your use of this Website or any goods purchased, even if Spika has been advised of the possibility of such loss.
This limitation of liability does not apply to liability that cannot be excluded under the Australian Consumer Law or any other applicable law.
12. Privacy and Security
Your use of this Website is also governed by our Privacy Policy, which is available at spika.com.au/privacy-policy and is incorporated into these Terms by reference. By using this Website, you consent to the collection, use, and disclosure of your personal information as described in our Privacy Policy.
13. Third-Party Links and Services
This Website may contain links to third-party websites or services (such as Afterpay) for your convenience. These links do not constitute an endorsement of those websites or their content. Spika is not responsible for the content, accuracy, or privacy practices of any third-party websites. Your use of third-party websites is at your own risk and subject to their own terms and conditions.
14. Governing Law
These Terms are governed by and construed in accordance with the laws of the State of Victoria, Australia. You agree to submit to the non-exclusive jurisdiction of the courts of Victoria for the resolution of any disputes arising out of or in connection with these Terms or your use of the Website.
15. Contact Us
If you have any questions about these Terms and Conditions, please contact us:
Spika Pty Ltd
PO Box 8038
Carrum Downs VIC 3201
Australia
© 2026 Spika Pty Ltd. All rights reserved.