SHIPPING POLICY

Thanks for shopping with us!

Spika offers standard shipping for all online orders. Please note that the delivery times may vary based on your location. Once your order has been processed and shipped, you will receive a confirmation email with tracking information. 

We aim to process and ship all orders within 1-2 business days, and delivery times typically range from 4-7 business days within Australia. Please be aware that external factors such as public holidays or unforeseen circumstances may affect these delivery times.

STANDARD SHIPPING

AUSTRALIA 4-7 business days. 

Free standard delivery for all online purchases over $150. 

Online purchases under $150 can be delivered for $15. 

For expedited shipping options or international orders, additional charges may apply. Please contact our customer service team for more information on alternative shipping methods.

IF YOUR ADDRESS IS UNATTENDED AT THE TIME OF DELIVERY

Standard Delivery – If you have not provided Authority to Leave, your parcel will be transferred to the nearest post office for collection within 7 business days before being returned to the sender. 

While we endeavour to deliver goods to your nominated address within the time frames indicated, we cannot guarantee delivery times particularly during busy promotional and sale periods where some order dispatches may be delayed due to the additional volume. Dispatch of orders may also be delayed where payment or address information requires verification or correction prior to dispatch.

EMAIL COMMUNICATIONS

Confirmation emails will be sent from: @spika.com.au.

Please check your Junk or Spam folders if you do not receive your confirmation email.

TRACKING YOUR ORDER

When your online purchase is complete you will receive an email containing your order confirmation and delivery details. We will also provide you with a link that will allow you to track and trace the status of your delivery at any time.

SHIPPING RESTRICTIONS

Certain items may be subject to shipping restrictions due to size, weight or destination limitations. Please refer to the product description or contact our customer service. There are also items on our website that are only available at your local stockist. Please click the link here to find your nearest Spika store. 

LOST OR DAMAGED GOODS

If your order is lost or damaged in transit, please Contact Us within 7 working days of placing your order so that we may assist you.

If you have any further questions about our shipping policy, feel free to reach out to our customer service team for assistance. 

Thank you for shopping with Spika, we appreciate your support.