DELIVERY POLICY

We will do our best to have your order packed and shipped within 48 hours, however after your order leaves our warehouse delivery times are out of our hands.

STANDARD DELIVERY

AUSTRALIA 4-7 business days.

Free standard delivery for all online purchases over $150.

Online purchases under $150 can be delivered for $15.

IF YOUR ADDRESS IS UNATTENDED AT THE TIME OF DELIVERY

Standard Delivery – If you have not provided Authority To Leave, your parcel will be transferred to the nearest post office for collection within 7 business days before being returned to the sender.

While we endeavour to deliver goods to your nominated address within the time frames indicated, we cannot guarantee delivery times particularly during busy promotional and sale periods where some order dispatches may be delayed due to the additional volume. Dispatch of orders may also be delayed where payment or address information requires verification or correction prior to dispatch.

EMAIL COMMUNICATIONS

Confirmation emails will be sent from: e.sales@spika.com.au.

Please check your Junk or Spam folders if you do not receive your confirmation email.

TRACKING YOUR ORDER

When your online purchase is complete you will receive an email containing your order confirmation and delivery details. We will also provide you with a link that will allow you to track and trace the status of your delivery at any time.

LOST OR DAMAGED GOODS

If your order is lost or damaged in transit, please Contact Us within 7 working days of placing your order so that we may assist you.