REFUNDS & RETURNS POLICY

At Spika, we are happy to offer you a refund or exchange for a change of mind on most full price and reduced merchandise. The following change of mind timeframes apply:

Online (Australia): 30 days from date of delivery.

Subject to the Consumer Guarantees outlined below, merchandise returned for change of mind within the above timeframes can be returned for an exchange or full refund subject to the following conditions:

Proof of purchase is accompanied with the returned merchandise;

The merchandise is unworn, unwashed, unused and in its original condition with all tags intact.

Returns due to change of mind can be accepted via post ( at the cost of the customer ) or directly to our head office.

Any discounts received at the time of purchase will be carried over.

CONSUMER GUARANTEES

Our Change of Mind Policy does not affect your rights under the Australian Consumer Law and you have consumer guarantees that cannot be limited by us. If your product is not of acceptable quality, is not fit for its purpose or is different from its description or sample, then you may be eligible for a refund, exchange or any drop in value of the product (if you choose to keep it).

If you have purchased a product with a major fault, you have the right to ask for your choice of a replacement or refund. If you purchased a product with a minor fault, we can choose to give you a free repair instead of a replacement or refund. Further information is available at https://www.accc.gov.au/consumers/consumer-rights-guarantees/repair-replace-refund. 

Merchandise returned under consumer guarantees can be returned within a reasonable timeframe subject to proof of purchase.

Merchandise marked as seconds or sample product must be chosen carefully as these items cannot be returned due to the fault that was identified at the time of purchase. If the seconds or sample product exhibits a fault (not related to the fault identified at the time of purchase), is not fit for purpose or is incorrectly described, it may be returned in accordance with the above consumer guarantees.

Our customer service team are unable to review any worn or used items via email or phone. All items must be physically returned either via mail or in person to be processed, in accordance with the process detailed below.

ONLINE CANCELLATIONS & ORDER AMENDMENTS

Unfortunately we are unable to cancel or make any amendments to any online orders after your order is placed. Amendments may include but are not limited to:

  • Change of delivery address
  • Changes to colours and sizes
  • Adding or removing items
  • Applying discounts
  • Full order cancellations

Please ensure all details provided are full and correct at the time of order placement.

FAULTY, DAMAGED OR INCORRECTLY DESCRIBED ITEMS

When returning or exchanging a faulty, damaged or incorrectly described item, Spika will arrange return postage on your behalf or refund postage costs upon presentation of receipt/s. This is subject to inspection by Spika prior to sending goods back to us. Should you need further assistance regarding this process, please contact Spika https://spika.com.au/contact.

 

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